Houda Trading Pty Ltd (ABN ), trading from Melbourne VIC, is committed to protecting the privacy of every individual and business we deal with. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or engaging our services, you agree to the practices described below.
Who We Are
Houda Trading Pty Ltd is an import export and trading company based in Melbourne VIC, Australia. Our website is https://houdatradingau.space and our sole contact email is ceo@houdatradingau.space. We do not publish a telephone number and will not contact you by phone unless you have expressly asked us to.
What Information We Collect
We only collect personal information that is reasonably necessary for our trading and import export activities. Depending on how you interact with us, this may include:
- Your name and the name of the business you represent.
- Your email address and any other contact details you choose to provide.
- Delivery addresses, shipping preferences and billing details relevant to quotations and transactions.
- Information about the goods you wish to import, export or trade, including quantities, destinations and specifications.
- Records of correspondence, quotations, orders and invoices.
- Technical data such as browser type, device information and pages visited, collected through standard website analytics.
How We Collect Information
We collect information directly from you when you complete a form on our website, request a quote, send us an email, or enter into a transaction with us. We may also collect limited technical information automatically when you browse our website, and information from third-party logistics providers, customs brokers or suppliers where it is reasonably necessary to complete a trade or shipment on your behalf.
Why We Collect It
We use your personal information to:
- Prepare quotations and respond to your enquiries.
- Arrange, manage and document import, export and trading transactions.
- Coordinate with freight forwarders, customs brokers, warehouses and suppliers.
- Issue invoices, process payments and maintain accurate financial records.
- Comply with Australian customs, taxation, biosecurity and other legal obligations.
- Improve the content and usability of our website.
Disclosure of Personal Information
We do not sell or rent personal information. We may disclose information to third parties only where it is reasonably necessary for our operations, including freight forwarders, customs brokers, shipping carriers, warehouses, professional advisers, and payment providers. Where goods are imported or exported internationally, some information may be disclosed to overseas entities involved in the supply chain. We take reasonable steps to ensure those parties handle your information appropriately.
Direct Marketing
We will only send you marketing or promotional material if you have consented or if it is otherwise permitted under the Australian Privacy Principles. Every marketing email will include a simple way to opt out, and you may also withdraw consent at any time by emailing ceo@houdatradingau.space.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is stored on secure systems with access limited to personnel who need it to perform their duties. When information is no longer required, and we are not legally obliged to retain it, we will destroy or de-identify it securely.
Access and Correction
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete. We will respond to access and correction requests within a reasonable time frame. Where permitted by law, a small fee may apply to cover the cost of providing the information.
Overseas Disclosure
Because import export and trading inherently involves international parties, some of your information may be disclosed to overseas recipients such as suppliers, freight partners and buyers in other countries. Where this occurs, we take reasonable steps to ensure the recipient handles your information in a manner consistent with the Australian Privacy Principles.
Website Analytics and Cookies
Our website may use cookies and similar technologies to understand how visitors use the site and to improve the experience. These tools do not identify you personally. You can disable cookies in your browser settings at any time, although some features of the website may not function correctly as a result.
Questions and Complaints
If you have questions about this Privacy Policy, or if you believe we have breached the Australian Privacy Principles, please contact us by email at ceo@houdatradingau.space. We take all privacy complaints seriously and will investigate promptly and respond to you in writing. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page. Continued use of the website after any changes constitutes acceptance of the updated policy.